Welcome! Calgary Mat & Linen Services (us) provides Services based on the terms outlined
below. By working with us, you (the Customer) are agreeing to these terms. Please reach out if
you have any questions!

Services

In our context, Services refers to the range of solutions offered by Calgary Mat & Linen
Services, some of which include:

• Mat Rental and Exchange
• Linen and Laundry Services
• Cleaning Supply Services
• Workwear Cleaning and Maintenance

When you sign up, we’ll provide the selected Services as detailed on your quote.

Month-to-Month Service Agreement

We operate on a “No Contracts, No Strings” philosophy because we believe in earning your
business every single week through results, not fine print.

• Flexibility: You are not locked into a multi-year term. You may adjust your service
  frequency or items as your business needs fluctuate.
• Service Consistency: Our goal is to provide a “hands‑ off” extension of your team. To
  maintain route predictability and reduce administrative fatigue for both parties, service
  changes (such as frequency or inventory adjustments) are limited to once every three (3)
  months.
• Cancellation: We ask for 30 days’ notice in writing to wrap up our logistics and final
  inventory counts.

Fixed-Term Commitments (Rentals, Provided & Custom
Goods)

While our service is month-to-month, specific equipment, rentals, and custom items require a
dedicated commitment period to keep your costs low and provide full reimbursement for our
investment.

• Stocked Rentals and Provided Goods: Standard in-stock items like mats and bar towels
  do not require a commitment period.
• Custom Goods: Custom and client-specific items such as logos mats or embroidery
  must be paid in full before ordering. These items are final sale and cannot be returned.
  Should you require replacements, size adjustments, repairs, or other modifications after
  finalizing your order/quote, additional charges may apply. We encourage you to review
  your quote carefully before approval.
  • When these custom goods are rented, a minimum two-year commitment is
    required. If service is ended early, the Customer is responsible for purchasing the
    inventory at the full retail price (Cost + 50%) OR at cost and we keep the
    products (only if we can use them elsewhere).
• Dispensers: If we provide dispensers on loan at no cost, you agree to a two-year
  exclusive supply agreement. Early cancellation triggers a charge for the full retail cost of
  the dispensers and installation labour at $200/hour plus materials at 50% markup.

Commitment periods may be adjusted at the time of quoting. The final term will be shown on
your quote.

Operational Standards & Expectations

We focus on transparency and reliability. We take pride in providing high‑ quality, sanitized
inventory. To keep our standards high and your costs low, we require reasonable care of all
textiles. Here is how we ensure quality:

• Standard Use: Normal wear and tear is expected and included in your service.
• Equipment Care & Loss: From the moment of delivery, all items are in the Customer’s care.
  Any items lost, stolen, or unreturned will be billed at the current Retail Replacement Value.
• Mat Sizing: Mat sizes are “nominal.” Due to manufacturing heat and rubber shrinkage, a
  variance of 3–5% is the industry standard (e.g., a 4×6 mat may be 3’10” x 5’10”).
• Intentional Moisture: Mats may arrive slightly damp. This is intentional to preserve the
  nitrile rubber and prevent it from cracking.
• Abuse & Permanent Damage: Products that are returned with heavy soot, burns,
  permanent grease stains, mold, pest, or other permanent damage that cannot be
  restored by our typical laundry process will be retired from circulation.
• Automatic Replenishment Billing: Retired items will trigger an automatic Replenishment
  Cost line item on your next invoice at the current retail replacement rate. To avoid these
  fees in heavy-soil environments (kitchens/shops), we strongly recommend utilizing
  darker-colored textiles or disposable shop rags for high-grease tasks.
• Stain Removal: We use industrial-grade formulas, but we cannot guarantee the removal
  of all stains, especially oil on microfiber or heavy industrial grease.
  • For items needing recleaning, we will wash them again with your next
    order. These are charged per piece. If they are still not 100% clean, we
    will bag them separately and send them back to you with a note. We will
    do spot stain removal upon request at $12/item.
• Delivery Windows: We provide a delivery day and an 8:00 AM to 5:00 PM window.
  Specific time slots cannot be guaranteed.
• Access: We require consistent access. If a facility is inaccessible, drivers will attempt one
  phone call but cannot wait longer than five (5) minutes. Inaccessible stops will be billed
  at the regular invoice amount (including standard delivery fees and minimums)
  as the route was executed.
• Occasionally, delays may occur due to holidays, weather, or other unexpected events,
  but we’ll always do our best to notify you and get your items swapped as soon as
  possible.
• Indemnity & Proper Use: The Customer warrants that no items returned to CMLS will
  contain biohazardous waste (e.g., blood, feces, needles). The Customer assumes full
  responsibility for the safe use and monitoring of all items once delivered. The Customer
  agrees to indemnify and hold CMLS harmless against all claims or legal costs resulting
  from the presence of biohazardous materials or the misuse/neglect of equipment while
  in the Customer’s possession.

Price Adjustments

We review prices annually to keep them fair and competitive. If adjustments are needed, we’ll
keep them reasonable, industry-aligned, and communicate well in advance of implementation.
Occasionally, item specific adjustments are required and these will be communicated well in
advance individually.

Payment Terms and Invoicing

Invoices are sent based on our agreed billing cycle (upon delivery, or monthly). Late payments
incur an interest charge of 1.5% per month (18% annually) on overdue balances.

• Minimums: To cover the cost of the truck, driver, and processing, we require a minimum
  subtotal (before enviro and GST) per delivery of $50.00 for Mat Services and $100.00 for
  Laundry Services.
• Credit Cards: If you would like to pay by credit card, a 2.4% fee will apply. We will charge
  your credit card automatically if your account becomes overdue, including the fee.
• Non-payment: Service will be paused if the account is overdue by more than 30 days.
  Any items still on site during this pause will continue to be billed at regular rates.
• We accept payment by etransfer, EFT, cheque, cash, or credit card.
• Default Terms: Standard payment terms are Net 30 days from the date of invoice.
• Account Security: We require a valid credit card on file to secure all accounts.
  This card will only be charged with your permission or if the account becomes overdue.
• Exceptions: We may waive the credit card requirement in favor of a formal credit
  application, corporate references, or specific Purchase Order (PO) terms. Issued PO’s
  are considered equivalent to a signed quote and an indication to proceed under
  these terms.
• Deposits: New accounts or one-time custom orders may require a 50–100% deposit
  before service or manufacturing begins. Deposits for account security will be held
  and applied to your final invoice.

Quotes are valid for 7 days from the date issued.

Liability

We take every precaution to deliver safe, high‑ quality products. However, once delivered, the
safety of your facility and all delivered items are in your hands:

• As‑Is Acceptance: All products (including mats, linens, and equipment) are considered
  accepted in good, safe condition upon delivery. CMLS is not liable for any incidents,
  slips, trips, or damages occurring after our driver has departed.
• Customer Duty of Care: It is the Customer’s responsibility to monitor the condition of all
  items throughout the service cycle. If an item (e.g., a mat, rack, or dispenser) becomes
  rippled, bunched, unstable, or wet enough to create a hazard due to your specific
  facility’s traffic, cleaning protocols, or weather, you must remove it from use or isolate
  the area immediately.
• Prompt Notification: Notify us immediately of any defective equipment so we can
  arrange a replacement. Continuing to use any item you identify as a hazard constitutes
  an explicit assumption of risk by the Customer.

No-Risk Guarantee

We want you to be completely happy with our services. For the first 30 days from your start
date, if you run into a serious issue, let us know right away. We’ll do our best to fix the problem
within 24 hours. If we can’t make it right, we’ll refund you for the items in question.

This guarantee excludes purchased goods. It’s meant for genuine problems like major
performance issues or incorrect items rather than minor inconveniences or normal wear and
tear. Our goal is to keep you satisfied and handle every situation fairly.

Thank you for choosing Calgary Mat & Linen Services. If you have questions or need help,
we’re here for you!